Wednesday, February 13th, 2019

Image of computer monitor with e-learning session

WE’RE MAKING TRAINING EASIER than ever before. Gone are the days of retailers and their managers traveling to Baltimore to learn how to use our equipment. Our new e-learning sessions give you the power to choose the time, place and device to learn how to use Lottery equipment.

This web-based training coordinated by Scientific Games International has 13 sessions. You can access the sessions on a personal computer, laptop, tablet or smartphone. Watch sessions at your convenience, 24 hours a day and seven days a week.


  • General Information (20 minutes)
  • Responsible Gaming: Information for players who may need help with problem gambling (five minutes)
  • Selling Daily Games (20 minutes)
  • Selling Jackpot Games (30 minutes)
  • Selling Monitor Games (30 minutes)
  • Lottery Information: Scratch-offs, My Lottery Rewards, Promotions, Winning Numbers and Special Events (10 minutes)
  • Cash & Cancel (15 minutes)
  • Special Functions (15 minutes)
  • Scratch-offs (20 minutes)
  • Reports & Accounting (10 minutes)
  • Maintenance: Terminal and communication devices (30 minutes)
  • HD – PlayCentral HD/ EX — PlayCentral EX: Two sessions on self-serve vending units (30 minutes each)
  • Wrapup: Selling information based on the Lottery’s top sellers (5 minutes)


  1. All NEW retailers will receive training log-on information before equipment installation can take place. When you send all required information, the e-learning system sends your username and password to your email address.
  2. CURRENT retailers, their managers and staff can get training by filling out the form available HERE. Or, request login information by emailing Include this information in your email:
  • Email Address to Receive Training Instructions
  • Retailer Business Name
  • Eight-digit Retailer Number
  • Contact Name
  • Contact Phone Number

Make sure you, your managers and clerks complete this training!